| Over the years,
SBS Transit has won many national
awards that recognise our service
excellence, commitment in staff
training and development. They
are: |
| The Singapore
Quality Class (SQC) Programme
was implemented by SPRING Singapore
to assist organisations in their
journey to world-class business
excellence. It provides organisations
a framework that is based on
widely accepted international
models for achieving business
excellence. Our Company has
been admitted to SQC since 1998. |
| |
| ISO
9001 is an international
reference for quality
management requirements.
ISO 9001 is primarily
concerned with the organization's
structure for managing
its processes or activities
to fulfill: |
- the customer's quality
requirements, and
- applicable regulatory
requirements, while
aiming to
- enhance customer
satisfaction, and
- achieve continual
improvement of its
performance in pursuit
of these objectives.
|
| We have
been ISO certified since
year 2001. |
|
| |
| We have
attained the People Developer
Standard (PDS) in Mar,
1999, enhancements have
been continuously made
to our entire training
framework, approach and
methodology, with the
fundamental goal to ensure
all our training efforts
contribute meaningfully
to the Company's business
goals. |
| In particular,
we have adopted the PDS
framework to strengthen
our learning needs identification
and evaluation processes.
This had led us to the
introduction of specific
programmes and interventions
that are targeted to improve
our key business KPIs
in safety and customer
service. |
|
| |
| We are committed
towards promoting and facilitating
a healthy lifestyle amongst
its employees. A Workplace Health
Promotion (WHP) committee is
in place to take care of various
aspects of staff wellness. For
its efforts, SBS Transit was
awarded Bronze for the Singapore
Health Award in 2004. In 2005,
it went one better by achieving
Silver. |
| |
| Launched in 1994, the Excellent Service Award or EXSA
is a national award that recognizes individuals who have delivered outstanding service.
It seeks to develop service models for staff to emulate, create service champions and professionalize
services. The Excellent Service Award is conferred at four levels: Silver, Gold, Star and SuperStar Award.
Since year 1998, a total of 3836 our employees have won the Award.
The breakdown is as follows: |
| Year |
1998 |
1999 |
2000 |
2001 |
2002 |
2003 |
2004 |
2005 |
2006 |
2007 |
| Total |
18 |
52 |
122 |
173 |
109 |
79 |
237 |
538 |
985 |
1523 |
|
| In 1999, 2000, 2005 and 2006 and 2007,
our staff won the most prestigious individual award, SuperStar Award
in the Land Transport category. |
|
| |
| The National
Courtesy Award – Transport
Gold seeks to encourage the
frontline staff and drivers
in the public transport industry
to provide courteous service
to commuters. It is organised
by the public transport companies
and associations with the support
of Singapore Kindness Movement,
Traffic Police and Land Transport
Authority. Since year 2001,
a total of 159 of our employees
have won the Award. |
